Social Policy

One of the aims of the Citizens Advice service is to exercise a responsible influence on national and local policies and practices that affect people’s lives.

We support this work in a number of ways including:

Supplying local evidence using our clients' experiences to highlight areas where policies, legislation or services are failing. Evidence is sent to our Citizens Advice Social Policy Department from CABx across the country where it is used to produce reports and briefings which are used to highlight problems and campaign for change.

We also work co-operatively with the other CABx to produce local reports on matters of common concern to raise issues affecting people living in Shropshire. These have included work on tax credits, lack of NHS dentists locally, and access to Job Centre Plus services.

In this way we are also helping people who have never set foot in the bureau who are suffering from the effects of poor or ineffective legislation, policy or services.